Support
Questions about the app, your membership or your data? Email us and we’ll reply by email.
Email support
Tell us what you were doing, what you expected and what happened. Include the email you signed up with, your iPhone model and iOS version, and a screenshot if you can.
We reply by email as soon as we can.
Help in the app
Open Settings › Contact support. It opens an email to us with your app version, device and iOS version already filled in. Add a screenshot if it helps.
If something hurts
Propel gives general fitness and nutrition information, not medical advice. For sharp or increasing pain, chest pain, faintness or unusual breathlessness, stop and get appropriate care. In an emergency call 000.
Common questions
How do I cancel my membership?
Your membership is billed through Apple. In the app go to Settings › Manage subscription, or open your Apple Account’s subscription settings on your iPhone (Settings › your name › Subscriptions), or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal or trial end date. Deleting the app or your account does not cancel the subscription, so cancel first. For step-by-step help, see Billing and subscriptions.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. If you need help, email us and we’ll point you in the right direction.
I paid but the app still says I don’t have a membership
On the membership screen, tap Restore purchases while signed in to the same Apple Account you paid with. If that doesn’t fix it, email us with the email you signed up with and the date of the purchase.
How do I export my data?
Go to Settings › Data & privacy and tap Export my data, then Export data. You’ll get a JSON copy of the information linked to your account.
How do I delete my account and data?
Go to Settings › Data & privacy › Delete account. This permanently deletes your account, saved plans, logs and media, and it can’t be undone, so export your data first if you want a copy. Cancel your subscription first, because deleting your account does not stop Apple billing. See the Privacy Policy for details.
I forgot my password
On the sign-in screen, tap Forgot password? and follow the email. If the email doesn’t arrive, check your spam folder, then contact us.
How do I connect Apple Health?
Go to Settings › Connected apps, choose Apple Health, and allow only the data types you’re comfortable sharing. You can change Apple Health access later in the iPhone Settings app under Health › Data Access & Devices.
A food or exercise looks wrong
AI estimates and database entries can be off. You can edit the entry, swap a meal or exercise, or tell your coach. If you think something is unsafe or plain wrong, email us so we can fix it.
How is my information used?
See our Privacy Policy and Terms of Service.
Propel provides general fitness and nutrition information for healthy adults aged 18 and over. It is not medical or dietary advice. Your coach is an AI. Its replies and plans are generated from the information you provide and can be incorrect, so always use your judgement.